FAQs

How do I place my order?

Select the products you wish to purchase, at checkout you will insert your shipping address along with your method of payment.  Once your order is completed, an order acknowledgement with full details will be sent to you by email for your records. Please allow 10-12 days for your order to arrive in your city. 

Tracking numbers will be emailed to you once the order is ready for shipping.   All goods are FOB Ottawa, unless otherwise specified.  As we have no control over carriers, we cannot guarantee shipments arrive at your location on a specific date.  We ask that you include any special shipping instructions in the appropriate area when placing your order. The tracking # provided will allow you to keep an eye on the shipment to ensure it’s delivered and received accordingly.  

Where do my proceeds go?

Net proceeds from sales go towards program initiatives supported by Aga Khan Foundation Canada.

Who do I contact with questions about the e-Store or my order?

Aga Khan Foundation Canada
info@worldpartnershipwalk.com
Tel: 613.237.2532 x 142 |1.800.267.2532

Defective Merchandise, Warranty and Shortages

Claims for receipt of defective merchandise must be reported within 10 days of receipt. If a product is damaged, broken or defective, please contact TEN THOUSAND FEET by emailing ryan@10kfeet.ca

An RA number will be issued. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they have not been soiled, damaged or altered in any way.

Shortages - If a shipment appears to be in good order but some items are missing please notify us within ten (10) working days of receipt in order.

 

Please also contact TEN THOUSAND FEET by emailing ryan@10kfeet.ca for help in determining whether the item appears defective. If it is, Support will provide instructions for returning the item. Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us.

 

Refund Policy No Refunds There will be no refunds for any reason. All merchandise sold by World Partnership Walk is sold as ­is without any guarantee. By making a purchase you are confirming that you have read and understand our no refunds policy.

Order Cancellation Policy – To cancel an order you have placed with World Partnership Walk, you must contact customer support at TEN THOUSAND FEET by emailing ryan@10kfeet.ca. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled.

Out of Stock Policy Our inventory can fluctuate throughout the day, so an item indicated as “in­stock” when you place your order may, in fact, be out­ of ­stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for  the item to be in stock again. Note, we have a limited about of stock on inventory carried over from previous Walk campaigns.